For screen reader problems with this website, please call717-392-32877 1 7 3 9 2 3 2 8 7Standard carrier rates apply to texts.



by Product Expert

Shopping scratch and dent appliances like those we exclusively sell here at K&A Appliance is much like shopping “first quality” appliances in the major retail outlets. However, you may need to do a little more homework before you visit a scratch and dent showroom. Why? Because not all scratch and dent retailers are the same.

Today’s post breaks down what you need to know about shopping scratch and dent, which can save you considerable money on high-quality, fully functional appliances that have reliable warranty coverage included. We’ll also give you some background on how K&A Appliance is different versus some of the fly-by-night scratch and dent sellers out there.

Know What You’re Looking for Before You Shop

As we’ve often covered here on the blog, starting your appliance shopping with a good understanding of your needs and wants helps ensure that you’re happy with your purchase in the end.

You always want to consider capacity needs first when you’re shopping for nearly any appliance that comes in a variety of sizes. Especially if those appliances will serve every person who lives in your household, like dishwashersrefrigeratorswashing machines, and clothes dryers.

Also, think about your brand preferences (if you have any), as well as design options. For instance, many appliances come in several different color or finish options.

Do you currently have all stainless steel appliances from GE in your kitchen and want your new fridge to match? Would you rather have a portable or countertop dishwasher than a traditionally installed model?

These are the types of questions you need to answer as you begin the shopping process.

Determine the Features You Want in Your New Appliance

Depending on the appliance you’re looking to buy, you may have a long list of features to consider in addition to the overall design, capacity, and format options we discussed above.

The good news is that when you’re shopping scratch and dent appliances, you can typically get many more premium features included for what would be an “entry-level” appliance price at a traditional retailer.

Of course, if you’re not a technically-minded person, or you don’t care about getting all the latest bells and whistles included—smartphone integration or voice assistant compatibility, for instance—this factor may be less relevant to you. However, it could also mean that you will be able to walk away with a reliable, no-frills appliance at an unbelievably low price!

Check Each Appliance Closely and Understand Its “Class”

Once you know what you’re looking for in your new appliance, it’s time to actually visit a scratch and dent showroom. Here at K&A Appliance, you’ll discover not only incredible savings of up to 70% off suggested retail pricing every day, but you’ll also experience our commitment to excellent customer service. So, even if you still have questions about features and more, our knowledgeable staff members are ready to help you learn more about our product offerings.

Additionally, they can walk you through the different classifications of scratch and dent appliances, which may not have any visible blemishes at all! While you’ll want to look closely at each individual appliance we have on our showroom floor to see what might be “irregular” about it, you can trust our classing system to guide you.

A-Class Scratch & Dent Appliances

This merchandise has NO cosmetic damage. These appliances may have been retailer floor models or have come from liquidation sales or other sources.

B-Class Scratch & Dent Appliances

Appliances in Class B have no blemishes on facing surfaces that are visible to you every day. Any scratches, dings, or dents that are present are hidden from view when the appliance is in place.

C-Class Scratch & Dent Appliances

These appliances have visible blemishes on doors, fronts, and other face surfaces. They still operate perfectly fine, of course, but they look a little imperfect.

Ask About Warranties

Some scratch and dent retailers may have “open box” merchandise or factory refurbished appliances for sale “as is.” These items do not necessarily carry a full manufacturer’s warranty—or any warranty at all. Be sure to ask about the warranty status of any discount appliances you are shopping for.

Or, simply shop with us here at K&A Appliance—our inventory includes manufacturer warranties or our in-store warranties on every appliance we sell.

Learn More About the Retailer

When shopping scratch and dent appliances, it is critical to find a trustworthy retailer who allows you to see and inspect the appliance you’re going to buy in person, ideally in a showroom setting where helpful customer service staff members can also answer your questions.

Find Out If They Deliver and Install

The best scratch and dent retailers will be able to help you with delivery and installation services. While a small fee may be charged for these optional services, the fact that they are offered shows that a business is professional and cares about its customers’ needs.

Ask If They Service What They Sell

Again, the best and most well-established scratch and dent retailers will be able to support your appliance purchase well into the future by providing parts and repair services. Here at K&A Appliance, we offer full-service repair even for appliances we did not initially sell, and we carry many parts for DIY-repairs, as well.

Check Customer Reviews of Store

As we’ve touched on already, making sure that the scratch and dent retailer you’ve chosen to shop with is well-established will help you buy with confidence. Always check reviews and customer testimonials to see what other shoppers have to say!

Ready to Save Big on Your Next Appliance Purchase in Lancaster, PA?

K&A Appliance has been the Lancaster area’s favorite scratch and dent appliance retailer for decades. Family-owned since 1976, business owner Amauris Sanchez takes great pride in our commitment to outstanding customer service and true family value.

When you’re looking to save up to 70 percent off MSRP prices on your next dishwasher, refrigerator, stove, or any other household appliance, stop in and see our fantastic selection of brand new scratch and dent appliances with full warranties in Lancaster or Willow Street, PA!